Our professionals repair, maintain and service both, household and industrial sewing and embroidery machines of all makers.
Repair, maintenance and service of the sewing and embroidery machines
Your professional sewing machine technician in the Upper Rhine region
Our professionals repair, maintain and service both, household and industrial sewing and embroidery machines of all makers.
You can bring your sewing machine to our workshop in CH-8238 Büsingen yourself or have it delivered >door-to-door< by our logistic partner DPD Suisse.
We provide a 2 month warranty for household sewing machines repaired by us. For items with remaining factory warranty it remains in full force and is unaffected.
We would be delighted to provide personal advice on the proper application and use of your household sewing and embroidery machines.
Household sewing and embroidery machines along with appropriate accessories and embroidery software of most brands available on the market.
Please e-mail or contact us by phone in case any problems have occurred with your sewing machine.
You have a choice: either you bring the defect sewing machine to our workshop in CH-8238 Büsingen or benefit from round delivery through our logistic partner DPD Switzerland as a >door-to-door< solution.
We conduct a comprehensive fault diagnosis of the sewing machine and let you know the result. On your request we will prepare case quotation. You decide whether you are interested in our service or prefer to have it repaired by a third party.
We will repair your sewing machine and the final invoice will be shipped to you.
You pay and then you can pick up the machine by yourself or let DPD Suisse bring it back to your door.
You benefit from our expertise and enjoy working on your machine. From now on you have 1 month warranty for our repair service.
We maintain our workshop in CH-8238 Büsingen.
naehmaschinen-doctor.ch | Wieslestrasse 33 | CH-8238 Büsingen
We can't provide replacement packaging, but any suitable durable used cartonage with upholstery material would be secure enough for shipment of your machine to us.
No. For all sewing machines which a) have been bought in our shop and b) are still under warranty, you neither have to pay for check/service nor for repair.
Yes, of course, any time! You are welcome in our workshop in CH-8238 Büsingen. Please consider our business hours.
You can reach our workshop in CH-8238 Büsingen from Monday to Friday at 10 - 12 am and 2 - 5 pm. Appointments out of business hours are only given by prior agreement.
We carry most frequently needed spare parts in our stock for the following brands: Janome, Brother, Bernina and Pfaff. For other models, however, we need to procure them from our suppliers first, which may cause extended repair times.
Occasionally we carry out trade-in actions for all type of the Bernina machines. Please take a look at our webpage for announcements. However, due to a variety of factors regarding the machine's conditions and the kind of machine, we decide whether we are able to trade-in a machine or not individually in every single case.
Our services are usually charged according to time spent on repair. The hourly rate is CHF 100.00 for household sewing machines, and, CHF 150.00 for industrial sewing and embroidery machines, independently of the type of works performed or services rendered. For (inspection) check of sewing machine we charge front-end payment of CHF 60.00. If you place order with us, this amount will be deducted from the total sum. On your request we'll provide you case quotation, whereupon you'll get a clear picture whether the price meets your expectations or not. All stated prices are gross.
DPD bring and pick-up service will be CHF 25.00. All parcels going via DPD have inssurance cover CHF 1000.00 by default. There will be no any additional insurance coverage offered.
For machines without warranty we calculate as follows: the hourly rate multiplied with the time spent for repair work plus cost of spare parts. We deduct the costs of the (inspection) check from the total amount.
Yes we do. Our work is of course subject to legal requirements. For all sewing machines bought at our (online) shop, the warranty protection will be in force till the end of the warranty period. All services, checks and repairs for these machines are free of charge. For machines, we have repaired, after legal warranty, we grant warranty of 6 month for the concerned work and spare parts.
We generally accept all common brands available on the market. Our know-how mainly covers following manufacturers: Brother, Janome, Bernina, Pfaff, Elna, Husqvarna, Singer, Gritzner, Necchi etc.
You should expect that your machine will be with us for 10-15 working days. It depends on a brand, workload and procurement of the needed spare parts.
No, unfortunately that is not possible due to warranty terms. We only use spare parts provided by reliable sources which we represent.
Please get in touch with us and let us discuss it more detailed.
Sie holten meine Bernina in Winkeln persÃ¶nlich ab, das war Montag, am Freitag brachten Sie sie wieder nach Winkeln...Revidiert und in einer so kurzer Zeit...es war super, dann habe ich auch noch 6 Monaten Garantie... Habe Sie, die NÃ¤hmaschine am Samstag ausprobiert, wirklich alles, sie läuft wieder super,, was genial ist, ich bezahlte die HÃ¤lfte, von dem was hier bei der Bernina verlangt wurde....ich möchte es allen empfehlen...bei diesem NÃ¤hmaschinendoktor, die NÃ¤hmaschine zu bringen...Zitta Abderhalden, Winkeln, SG
Vielen Dank für die Reparatur meiner IndustrienÃ¤hmaschine. Bin zufrieden!Sabine Lohwasser, Meersburg
CH-8238 Büsingen SH
phone: +41 (0)76 507 60 65
Scope of service:
Function control of the motor, cable, foot control and driving belt
Removing presser foot, needle, arm coover, hook and driver
Blow out and clean the machine
Set a drive
Checking an accurate motor control and silent running
Oiling machine parts
Fitting arm cover
New needle insertion
Re-adjust stitch distribution, feed dog, thread tension and hook
Washing out the whole machine components incl. motor
Thread path will be polished
Sewing in of the machine
|Duration: 3 hours
2. Sewing machines with dried-out lubricants, dirt,
corroded electrical contacts, cold solder connections or
decomposed light seals (âfound in the basement or in the loftâ
and so forth) to be billed based on the real time spent,
plus spare parts**
|3. Hourly rate for household sewing machines||CHF 100.00|
|4. Hourly rate for industry sewing machines||CHF 150.00|
|5. Quotation*||CHF 60.00*|
|6. Travel to the site of the client
(applied for business customers only)
|7. Shipment via DPD***
*Will be deducted from the total sum in a case of order placement
**Spare parts will billed separately acc. to spare parts demand
***Shipment costs will be billed according to actual price-list of DPD
1. Contractual partner and application area
1.1 Contractual partner is naehmaschinen-doctor.ch, represented by Mr. Ilja Tolaronoks based in Wieslestrasse 33, CH-8238 Büsingen, Switzerland, who offers services on the websites naehmaschinen-doctor.de or naehmaschinen-doctor.ch, hereinafter naehmaschinen-doctor.de / naehmaschinen-doctor.ch
1.2 All deliveries and services provided naehmaschinen-doctor.de / naehmaschinen-doctor.ch for customer are exclusively based on the following terms and conditions, abbreviated Conditions below, applicable at the time of the order, in its version. The following terms and conditions apply to both entrepreneurial and consumer transactions naehmaschinen-doctor.de / naehmaschinen-doctor.ch.
1.3 Contradictory terms and conditions or those (GTC) are not accredited on behalf of naehmaschinen-doctor.de / naehmaschinen-doctor.ch. Other than those contained in these Conditions shall be effective only by express written agreement between naehmaschinen-doctor.de / naehmaschinen-doctor.ch and the customer.
1.4 Have successive Conditions effectively agreed upon initial contract between the naehmaschinen-doctor.de / naehmaschinen-doctor.ch and the customers effectively agreed,these apply even without repeated explicit indication of their validity for future orders or repair, and service, and maintenance contracts between the same client and naehmaschinen-doctor.de / naehmaschinen- doctor.ch in their current version as agreed.
2. Repair check and cost estimation
2.1 Repair Check package for the purpose of determining the defect cause is a paid service and always goes a cost estimate before. In procurement repairing check fee will be deducted from the Total net amount and the invoice sum is correspondingly reduced by this amount. The order to create a cost estimate does not automatically checked by handing over the repaired or given device to naehmaschinen-doctor.de / naehmaschinen-doctor.ch and / or by an order to a spot check / repair of the unit and requires an explicit declaration of intent by the customer. The cost estimate naehmaschinen-doctor.ch created naehmaschinen-doctor.de / is free for the customer.
3. Formation of contract
3.1 The possible representation or picture of products of naehmaschinen-doctor.de / naehmaschinen-doctor.ch the Internet is not an offer, but merely a non-binding invitation to the customer to place an order at the naehmaschinen-doctor.de / naehmaschinen-doctor.ch to judge. Orders can be effected via email, fax, telephone, mail or in person and directed to the naehmaschinen-doctor.ch naehmaschinen-doctor.de / . The order represents a binding offer to the naehmaschinen-doctor.de / represents naehmaschinen-doctor.ch to which the customer is bound for a period of 20 working days. By agreement, the, post or personally carried out by e-mail, fax, phone, over a delivery or scope (if one has been prepared on the basis of a repair checks or quotation in accordance with point 2.1), the contract is effective. A duty of naehmaschinen-doctor.de / naehmaschinen-doctor.ch is to submit a separate order confirmation does not exist but is created normally.
4. Prices and payment
4.1 All deliveries are made to the record on the date of receipt of the order according to the invoice or on the estimate current prices. If the order shall differ with the offer naehmaschinen-doctor.de / reserves accordingly naehmaschinen- doctor.ch change the price. The invoice retail prices are gross and pickup incl VAT., the cost of packaging, shipping and fees and other services are reported separately and included in the final amount.
4.2 Payment shall be made in advance or in cash upon acceptance of the goods. The account assignment takes place at pick-up or removal of the goods or service. Payment of Invoices enters with account assignment without discounts or other deductions. Shipments abroad are effected only by advance payment or cash on delivery.
4.3 In case of delayed payment naehmaschinen-doctor.de / naehmaschinen-doctor.ch are entitled to demand from the date of delivery of the goods ordered interest at the rate of 5% above the base rate. The legal regulations of the German Civil Code will find application in the enterpreneurâs shops.
4.4 Moreover, defaulting in payment customers obligate all the naehmaschinen- doctor.de / naehmaschinen-doctor.ch expenses for reminders, debt collection and legal costs, including the costs of lawyerly reminder, if they are necessary for appropriate legal action to replace. The involvement of a lawyer is considered for appropriate legal action if the customer has an open claim that is not settled despite 3rd reminder. This clause is inapplicable if the customer is consumer.
5. Avoidance of contract
5.1 By acceptance or payment of the customer naehmaschinen-doctor.de / naehmaschinen-doctor.ch has to withdraw immediately the contract, unless this has been despite setting a 10-day (calendar days) period of notice not yet completely fulfilled.
5.2 For other important reasons, such as special bankruptcy particular is the customer or bankruptcy rejection for lack of assets bankrupt naehmaschinen- doctor.de / naehmaschinen-doctor.ch without setting an reminder period to withdraw immediately entitled, if the contract has not yet been fulfilled by both sides.
5.3 In the event of the resignation naehmaschinen-doctor.de / is entitled naehmaschinen-doctor.ch fault of the customer to demand liquidated damages of 20% of the gross invoice amount or compensation for the incurred actual loss.
5.4 If the customer is unjustifiably back from the contract, naehmaschinen-doctor.de / naehmaschinen-doctor.ch are entitled to insist on the fulfillment of the contract or agree to the cancellation of the contract. In the letter case, the customer is obliged to pay the option of the naehmaschinen-doctor.de / naehmaschinen-doctor.ch liquidated damages of 20% of the gross invoice amount or the actual damages.
6. Withdrawal right of the consumer at long-distance transactions
6.1. If the customer is an end- consumer, so this is authorized in the case of contract at long-distance transactions, to withdraw within 30 calendar days. The period begins on the day of getting the goods to the consumer. Suffice send the declaration of withdrawal within this period. If the end user back under that provision of the contract, he has to bear the cost of returning the goods.
6.2. If the goods are entirely or in partly will be returned in a deteriorated condition, the customer is obliged to pay the naehmaschinen-doctor.de compensation. If the goods are partly of foreign acquisitions so the customer is obliged to fully reimburse the costs of these goods when the contract is cancelled to 100% of the value.
7.1 All information about the delivery terms and delivery times are not binding. You start with conclusion of the contract or when the delivery of repair goods will be later carried.
7.2 Delivery is from stock naehmaschinen-doctor.de / naehmaschinen-doctor.ch to the specified by the Client either by pickup or delivery.
7.3 All risks of damage and loss of goods ordered to go in the event of transfer on acceptance of the goods by the customer, with shipping as soon as the goods leave the warehouse of naehmaschinen-doctor.de / naehmaschinen-doctor.ch.
7.4 If non-collection or other acceptance of the customer's naehmaschinen- doctor.de / naehmaschinen-doctor.ch entitled to the goods against payment of a storage fee of 0.5% of the gross invoice amount per calendar day, or at the expense and risk of the customer at a to store authorized storekeeper. At the same time naehmaschinen-doctor.de / naehmaschinen-doctor.ch entitled to insist on the fulfillment of the contract, or to cancel the contract after setting a 14-working (calendar days) period of notice.
7.5 Failure to pick up or other acceptance of the customer for the repaired components for a period of 183 days, the old components goes from 184 days to become the property of naehmaschinen-doctor.de / naehmaschinen-doctor.ch over.
8. Reservation of title and lien
The delivered spare parts and accessories until full payment are of all claims of ownership naehmaschinen-doctor.de / naehmaschinen-doctor.ch.
If the repair or service maintained, connected through naehmaschinen-doctor.de / naehmaschinen-doctor.ch with such spare parts or accessories of naehmaschinen- doctor.de / and the repair or maintenance item that is considered as the main object, the client transmits the sewing machine doctor..de / naehmaschinen- doctor.ch in the amount of all the costs, including repair u. maintenance services, transportation, small parts, oils, disposal costs and procurement costs proportionately co-ownership, the extent of the repair or maintenance item belongs to him.
The naehmaschinen-doctor.de / naehmaschinen-doctor.ch title to all accessories, spare parts and replacement units used reserves until receipt of all payments under the repair contract. Further securing arrangements may be made.
The naehmaschinen-doctor.de / naehmaschinen-doctor.ch entitled to a lien on the basis of the contract in its possession repair item of the customers because of its demand from the repair contract. The lien may also be asserted for claims arising out work previously performed, spare part deliveries and other services, to the extent they relate to the repair item. For other claims from the business relationship, the lien shall only apply insofar as they are uncontested or legally.
In the event that the customer is not the owner of the repair or maintenance item, the customer will be informed before placing the order the owner of the machine. The customer places the order only with the consent of the owner, so the owner naehmaschinen-doctor.ch transfers the proportionate co-ownership in the amount of all the costs to the naehmaschinen-doctor.de /.
The devices that have been sold by distance selling, until full payment of property naehmaschinen-doctor.de / naehmaschinen-doctor.ch. The right of withdrawal in accordance with point 6.1 remains unaffected. Pending full payment, any disposal of the customer on the goods (resale, rental, pledging, processing, etc.) is not permitted. If third parties to the reserved goods (especially through seizures) the customer is obliged to draw attention to our ownership and inform us immediately. The customer bears the full risk for the conditional goods, in particular for the risk of loss, of loss or deterioration.
9. Guarantee and compensation of damages
9.1. naehmaschinen-doctor.de / naehmaschinen-doctor.ch ensures that the quality of its goods or services corresponding to the current level of technology and know- how. naehmaschinen-doctor.de / naehmaschinen-doctor.ch assumes the obligation to remedy defects at its own expense. Excluded from the guarantee are natural wear and damage due to negligence or improper handling by the customer.
9.2. Obvious damage the customer immediately in the case of personal takeover to complain at that, in the case of delivery immediately upon delivery in writing by endorsement on the delivery and / put naehmaschinen-doctor.de naehmaschinen- doctor.ch forth with. Hidden defects must be reported immediately after detection at naehmaschinen-doctor.de / naehmaschinen-doctor.ch. The goods complained immediately returned with a copy of the invoice or quotation.
9.3 In case of intentional or gross negligence of naehmaschinen-doctor.de / liable naehmaschinen-doctor.ch not in excess of the rest of the market value of the equipment. If parts of the repair item is damaged through the fault of naehmaschinen-doctor.ch naehmaschinen-doctor.de, so the naehmaschinen- doctor.de / naehmaschinen-doctor.ch has this to its option, repair at his own expense or supply a replacement. The obligation to pay compensation is limited to the amount of the contractual repair price.
9.4 The claims of the customer shall be governed by the statutory provisions within the statutory deadlines. For new and used equipment, the warranty period as well as the statute of limitations set by legal regulations of the Federal Republic of Germany. For the Swiss Consumer Swiss law applies.
9.5 For software products, the customer is obliged to take appropriate precautions against data loss. naehmaschinen-doctor.de / naehmaschinen-doctor.ch not liable for the risk of any possible data loss.
9.6 All claims for damages are excluded in cases of slight negligence. However, this does not apply to personal injury or consumer transactions for damage to goods accepted for processing. The existence of simple or gross negligence, unless it is not a consumer transaction, to prove the victim. In any case, the liability for damages of naehmaschinen-doctor.de / naehmaschinen-doctor.ch. However naehmaschinen-doctor.de / naehmaschinen-doctor.ch to the foreseeable damage which typically occurs in similar cases, limited. These provisions also apply if the claim for damages is made in addition to or instead of a warranty claim. The liability under the provisions of the Product Liability Act remains unaffected.
10. Data Protection
The customer gives his explicit consent to the processing of the listed in its order personal data (name, surname, delivery and residential address, e-mail, cell phone, phone, fax) by the naehmaschinen-doctor.de / naehmaschinen-doctor.ch. The customer is free to register for purposes of sending advertising posts, online newsletters, information materials, event announcements and publications as well as for purposes of a possible contact to participate in surveys and other club activities. This consent may be revoked at any time in writing.
11. Rights and Copyrights
Supply, and documents always remain the intellectual property of naehmaschinen-doctor.de / naehmaschinen-doctor.ch are by the customer to be kept confidential and may not be reproduced or disclosed to third parties.
12. Choice of Law and Jurisdiction
12.1 Place of performance for all obligations under this contract is the seat of naehmaschinen-doctor.de / naehmaschinen-doctor.ch. solely for the final consumer as well as business customers from Germany and other countries subject to German law. For the Swiss Consumers Swiss laws are applied. If it is not an end user, is for all disputes arising from this contract at the headquarters of naehmaschinen-doctor.de / naehmaschinen-doctor.ch factually competent court for commercial matters exclusively locally in Konstanz, Germany, responsible.
12.2 For the Swiss Consumer exclusively applicable court in 8200 Schaffhausen.
13. Final provisions
13.1. The Customer undertakes to provide the naehmaschinen-doctor.de / naehmaschinen-doctor.ch changes his residential or business address as long as the legal transaction is not fulfilled by both parties. If the notification is not given, declarations shall also be deemed to be received when they are sent to the last known address.
13.2. The nullity, voidability or unenforceability of one or more provisions of these Terms shall not affect the validity of the remaining contract. Where necessary, to interpret the remainder of the treaty so or otherwise define that the contractually intended economic purpose of the invalid provision is achieved in a legally permissible manner.
We appreciate your interest in our website and our company. For external links to external content we can assume no liability, despite careful control.
The use of our website is usually possible without providing personal information. The collection of any personal data (such as name, address or email address) is collected, this is as far as possible on a voluntary basis. These data are not without your express consent.
We point out that data transmission over the Internet (for example, when communicating via e-mail) can have security gaps. A complete protection of data against unauthorized access by third parties is impossible.
The use of published under the imprint obligation by third parties for sending unsolicited advertisements and information materials is hereby expressly prohibited. The operators of the sites are keeping expressly legal steps in case of unsolicited promotional information, such as spam e-mails.
Collection and processing of data and each access to our website and each download of a file on our website are logged. The storage serves internal system and statistical purposes. Name of the file, date and time of access, amount of data transferred, notification of successful retrieval, web browser, your domain and IP address are recorded. Further personal data is only collected if you provide this information voluntarily, for example during an inquiry or registration via our contact form.
Use and disclosure of personal data in so far as you have provided us with personal data, we use it only to answer your questions, to execute contracts with you and for technical administration. Your personal information is only disclosed to third parties or otherwise transferred only if it serves the purpose of processing the contract - is necessary or for invoicing purposes or if you have agreed - especially the transfer of special requests to craftsmen or order data to suppliers. You have the right to revoke your consent with effect for the future at any time.
3. Formation of Contract
The deletion of stored personal data ensues if you withdraw your consent to storage, or the personal data stored on your Knowledge to fulfill the intended purpose of the saving that is no longer necessary or if their storage for other legal reasons is inadmissible. If we entrust third parties with the execution of work for our company, are contractually bound to comply with our privacy standards. Compliance with our specifications is checked by our data protection officer at irregular intervals.
4. Prices and payment
Access right on written request (by post or e-mail), we will inform you about the data stored about you. If you notice that we store your personal data are no longer valid or that stored information is incorrect, we would be pleased if you let us know. Please send us an e-mail.
We strive to protect your personal data by taking all technical and organizational possibilities so that they wouldnât be inaccessible to third parties. When communicating by e-mail the complete data security cannot be guaranteed, so we recommend you the mail for confidential information.
Information, deletion or blocking
You always have the right to free information about your stored personal data, its origin and destination and the purpose of the data processing and the right to amend, block or delete this data. For this purpose, as well as other questions relating to personal data, you can always turn on the specified in the Contacts address of the website operator to us.
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Only in exceptional cases will the full IP address transferred to a Google server in the USA and shortened there. On behalf of the operator of this website Google will use this information to evaluate your use of the website, compiling reports on website activity and providing other with website and internet related services to the website operator that is undertaken as part of Google Analytics that your IP address will not be merged with other data from Google.
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Responsible for the content:
Mr. Ilja Tolaronoks
Webdesign, texts and images:
phone: +41 (0)76 507 60 65
Landing Page Building - Web Studio
Kiev, 01001 Ukraine, 13 Kikvidze St.
Cell phone: +380 93 16 16 777
Webdesign, texts and images:
phone: +41 (0)76 507 60 65
Use of the website: We endeavor that data contained on our website are applicable. However, a liability or guarantee for the accuracy, completeness or timeliness of the information provided is excluded. This also applies to all other websites to which we refer, where appropriate, by means of hyperlinks. For the contents of such sites, we are also not responsible. The use of texts, text parts, pictures or data from our website and their reproduction without our prior consent.
Important note to all links on this Internet presentation.
By judgment dated 12.05.1998 the Landgericht Hamburg decided that one is optionally substituted with responsibility for the contents of the linked site by the inclusion of a link. This can only be prevented by explicitly distancing oneself from these contents. In this presentation are on different sides links to other sites on the Internet. It is emphasized that there are no influence on the design and content of linked pages! Therefore, we dissociate ourselves from all contents of all sites linked to this presentation and its contents are not made our own. This statement applies to all links incorporated on this presentation.
All images used on this site, drawings, texts and logo are copyright rules and make the ownership of naehmaschinen-doctor.de since. Repurposing these images of any kind is permitted only with approval of naehmaschinen-doctor.de. Copying, editing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the author or creator. Downloads and copies are permitted only for private, non-commercial use. Insofar as the content is not created by the operator, the copyright of third parties. In particular contents of third parties are marked as such. Should you still be aware of copyright infringement, we ask for a hint. Upon notification of violations, we will remove the content immediately. The content and works on these pages created by the site operators are subject to German copyright law.
Liability for content
As a service provider we are responsible according Â§ 7 1 TMG for own contents on these pages under the general laws. According to Â§Â§8 to 10 TMG we are not obligated as a service provider, to monitor transmitted or stored information, or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under the general laws remain unaffected. However, a relevant liability is only possible from the date of knowledge of a specific infringement. Upon notification of such violations, we will remove the content immediately.
Liability for links
Our site contains links to external websites, over which we have no control. Therefore we canât accept any responsibility for their content. The provider or operator is always responsible for the content of linked pages. The linked sites were checked at the time of linking for possible legal violations. Illegal contents were at the time of linking. A permanent control of the linked pages is unreasonable without concrete evidence of a violation. Upon notification of violations, we will immediately remove such links.